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How We Handle Your Privacy

When you open an account with us and fund it through DANA, OVO, GoPay or QRIS, your personal and payment information is protected under our privacy framework.

DANA, OVO, GoPay and QRIS data encryptedAccount verification tied to identity onlyWithdrawal requests tracked and retained
login djarumtoto How We Handle Your Privacy
REACH OUR TEAM

How to Contact Us About Your Data

Live Chat Support Available daily 10 am to 11 pm Indonesia time.
Privacy Email Send data access or deletion requests to our privacy team at [email protected].
Account Settings Log in to your account, go to Settings > Privacy, and manage your communication…
SECURITY IN ACTION

How We Keep Your Account Safe

Payment Data Isolation

DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. Your card or wallet details are never stored on our servers; only transaction confirmations and amounts appear in your account history.

Login & Device Tracking

Every login from a new device triggers a verification email to your registered address. If you spot an unfamiliar login, report it immediately in Settings > Security and we'll lock your account within minutes.

Withdrawal Verification

When you request a withdrawal, we verify your identity against your registration data before any funds leave your account. This step is mandatory whether you withdraw to DANA, OVO, GoPay, QRIS or bank transfer.

Cookie Management

We use session cookies to keep you logged in and remember your game preferences. Go to Settings > Privacy > Cookies to review what's running and opt out of non-essential tracking at any time.

Data Retention Schedule

Account profile data is kept as long as your account is active. Withdrawal and deposit records are archived for seven years per financial regulations. Chat logs are retained for two years for dispute resolution.

Third-Party Sharing Limits

We do not sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS and your bank) receive only the minimum needed to complete transactions. Sports betting providers may see your betting history if you place wagers.

Privacy Questions Our Players Ask

Yes. Log in to your account, go to Settings > My Data and download a summary of your profile, transactions, login history and gameplay records. You can also email [email protected] to request a full data export within five business days.

DANA, OVO, GoPay and QRIS transaction records are archived for seven years from the date of withdrawal or deposit. This meets Indonesia's financial reporting requirements. Once seven years pass, records are securely deleted unless a dispute is open.

No. We do not sell or rent your personal data to third parties. Payment processors and banks receive only transaction data they need to process deposits and withdrawals. We never share your email or phone with advertisers or other gaming sites.

If you notice unfamiliar logins, go to Settings > Security and lock your account immediately. Live Chat support is available 10 am to 11 pm daily to help verify your identity and restore access. You can also disable login from new devices until you contact us.

You can request account closure by emailing [email protected] or using Live Chat. Your profile is then marked inactive. Withdrawal and deposit records must be retained for seven years per financial law, but your name and contact details can be anonymised.

We use session cookies to log you in and remember your preferences. We also use analytics cookies to count visits and track which games you explore. You can disable non-essential cookies in Settings > Privacy > Cookies without affecting your account access.

Our privacy practices depend on local law in your jurisdiction. If you have concerns about local regulations, contact our privacy team at [email protected] and we'll explain how we comply where you're based.