Terms & Conditions Questions Answered
No. You are permitted one account per person, email address and device. Multiple accounts violate our terms and we close any duplicates we find. If you need a fresh account after closure, contact support to verify your eligibility before reopening.
Violations range from minor (incorrect profile info) to serious (using another person's account or attempting fraud). Minor breaches may trigger a warning or temporary suspension. Serious violations result in permanent account closure and fund forfeiture where applicable.
Yes. Our terms specify that deposits via DANA, OVO, GoPay and QRIS are final once confirmed in your wallet. Withdrawals require identity verification and must be requested from an authenticated session. We process verified withdrawals within one to three business days.
Withdrawals are verified against your account details and registered payment method. We use tokenization so your actual DANA, OVO, GoPay or QRIS credentials are never exposed. We also check for suspicious patterns before approving large transfers to prevent fraud.
We can update our terms, but we'll notify you by email at least thirty days before the change takes effect. You can review the new terms and decide whether to continue playing. If you do not agree, you can close your account and withdraw your balance before the new terms apply.
If a transaction is disputed, you have fourteen days to report it to support. We investigate, check logs and your account activity, and respond with a resolution. Most disputes are settled within seven days. If you remain unsatisfied, we escalate to a senior team member for final review.
Email support or use live chat to submit a data request or account closure. Provide your account email and username. We confirm your identity, process your request within thirty days, and send you a data export or closure confirmation. Your balance must be withdrawn or forfeited before closure is final.
